Industry

Retail, E-commerce & Hospitality

Bilingual customer queries, order and booking changes, refunds and escalations over WhatsApp and web.

What we automate

Less re-keying. Better handoffs.

Customer queries

Order changes

Booking changes

Refunds

Agents deployed

Agent 01

Arabic & English Omnichannel Customer Support Agent

Resolves support tickets and customer queries across WhatsApp and web chat in Arabic and English, verifies customer identity against your records, tri…

Sample data

One workflow, shown plainly.

Sample data · WhatsApp threadLive

مرحباً، أريد معرفة حالة طلبي رقم 20931

أهلاً بك. تم التحقق من حسابك. طلبك في الطريق وسيصل غداً قبل الساعة 6 مساءً.

Thanks. I want a refund for the second item.

Done. I have started the refund for item 2 and opened a ticket. A team member will confirm it shortly.

Identity verifiedTicket createdRefund initiated pending approvalEscalated to a human

What stays with your team

People keep the decisions.

Refund approval

Complex escalations

Identity edge cases

FAQ

01 What systems can this connect to?

For this work the agents typically connect to WhatsApp, Web chat, CRM, Ticketing, Payments. During mapping we confirm what each system allows an agent to read and change in your setup.

02 Can we start with one workflow?

Yes, and we recommend it. We scope one bounded workflow, agree what a useful result looks like, and only extend once that first one is working for your team.

03 Where does a person review the work?

You decide. During scoping we mark the steps that need a person to approve before anything changes, and the agent waits at those points with the context attached.

04 What happens when the source is unclear?

The agent says so instead of guessing. It flags the item, shows what it found, and hands it to the person you have named for that decision.

Start with one workflow

Bring one workflow your team repeats to the first conversation.