Agents

AI that fits the work already here.

Each agent is a focused system for a real workflow. Connect it to the tools you run and keep a person in the loop where it matters.

01 / 05

Operations & Logistics Agent

Monitors incoming customer and supplier communications, parses order details out of email and messaging threads, cross-references inventory databases, updates CRM and ERP records, and drafts status reports for the operations desk.

Freight forwardingTradingSupply chainProcurement-heavy firms
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Sample data · Operations run logRunning
01Email received · trading company, PO 4471
02Order parsed · 6 line items, 240 cartons
03Inventory checked · 212 in stock, 28 short
04ERP and CRM updated
05Status report drafted · waiting for the operations desk
EmailInventory databaseERPCRM
02 / 05

Arabic & English Omnichannel Customer Support Agent

Resolves support tickets and customer queries across WhatsApp and web chat in Arabic and English, verifies customer identity against your records, triggers internal actions such as ticket creation or refund initiation, and escalates edge cases to a human agent with the full conversation context attached.

E-commerceRetailReal estateHospitality across the Middle East
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Sample data · WhatsApp threadLive

مرحباً، أريد معرفة حالة طلبي رقم 20931

أهلاً بك. تم التحقق من حسابك. طلبك في الطريق وسيصل غداً قبل الساعة 6 مساءً.

Thanks. I want a refund for the second item.

Done. I have started the refund for item 2 and opened a ticket. A team member will confirm it shortly.

Identity verifiedTicket createdRefund initiated pending approvalEscalated to a human
03 / 05

Document Processing & Invoicing Agent

Ingests unformatted PDFs, scanned receipts, purchase orders and complex contracts through OCR and vision models, validates line items against your system records, detects discrepancies in quantities, rates and totals, and prepares clean structured data for accounting entry.

ConstructionFinanceAccountingLegal departments
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Sample data · Invoice / purchase orderChecking lines
ItemQtyPO qtyRate AEDTotal AED
Rebar 12 mm1001002,450245,000
Cement 50 kg300300288,400
Binding wire50501909,500
Shuttering ply120100323,840

Invoice total AED 266,740 against PO total AED 266,100 · difference AED 640 · 10 of 400 documents need review

04 / 05

HR & Recruitment Screening Agent

Filters incoming CVs against structured technical rubrics you define rather than keyword matching, schedules initial candidate screening calls against recruiter calendars, keeps the applicant tracking system updated as candidates move, and answers internal employee questions on HR policy from your own handbook.

Professional servicesOutsourcing firmsMid-sized corporate HR departments
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Sample data · Senior ML engineerRubric matrix
CandidateProduction PythonPipeline ownershipCloud deploymentResult
0417Requirement metRequirement metRequirement metShortlisted
0392Requirement metRequirement metRequirement metShortlisted
0455Requirement met—Requirement metRecruiter review
0310——Requirement metNot shortlisted
Screening call booked for 0417Applicant tracking updated
05 / 05

Enterprise Knowledge Base & RAG Agent

Connects securely to internal company drives, policy handbooks and databases to answer employee questions in real time with citations back to the source document, while enforcing role-based access control so each answer only draws on material that employee is permitted to see.

Legal firmsHealthcare organizationsEngineering consultancies
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Signed in as: Finance managerSample data
Q

What is the approval limit for a department head's purchase request?

A

Department heads can approve purchase requests up to AED 25,000. Anything above that goes to the finance director.Procurement Policy v4.2, section 3.1

Q

What is our policy on equipment leasing?

A

The documents available to you do not cover equipment leasing, so I have not guessed. Procurement can confirm.No source found

Comparison

Choose the workflow, not the buzzword.

AgentWhat it readsWhat it can changeHuman handoff
Operations & Logistics AgentEmail, MessagingCRM and ERP records, plus draft status reportsSplit-shipment decisions go to the operations desk
Arabic & English Omnichannel Customer Support AgentWhatsApp, Web chatSupport tickets, plus refunds and other approved actionsEdge cases, with the full conversation attached
Document Processing & Invoicing AgentDocument stores, OCRStructured line-item data prepared for accounting entryExceptions, with the source document region highlighted
HR & Recruitment Screening AgentApplicant tracking, Recruiter calendarsScreening-call bookings and candidate stages in applicant trackingAmbiguous candidates go to a recruiter for review
Enterprise Knowledge Base & RAG AgentCompany drives, Policy handbooksNothing: it answers questions with citationsQuestions where sources are silent or access is unclear
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