Arabic & English Omnichannel Customer Support Agent
Resolves support tickets and customer queries across WhatsApp and web chat in Arabic and English, verifies customer identity against your records, triggers internal actions such as ticket creation or refund initiation, and escalates edge cases to a human agent with the full conversation context attached. Built for how the Gulf actually communicates: WhatsApp first, bilingual by default, no awkward machine translation.
A traceable result, not a black box.
مرحباً، أريد معرفة حالة طلبي رقم 20931
أهلاً بك. تم التحقق من حسابك. طلبك في الطريق وسيصل غداً قبل الساعة 6 مساءً.
Thanks. I want a refund for the second item.
Done. I have started the refund for item 2 and opened a ticket. A team member will confirm it shortly.
Connected to the handoffs.
Connects to WhatsApp, web chat and customer records.
Reads bilingual messages and verifies identity.
Acts by creating tickets and initiating approved actions.
Hands off edge cases with full context attached.
Careful by design.
Identity is checked before account actions.
Refunds can require approval.
Arabic and English messages stay in their original language.